Shipping policy

Purchases Cancellation 

Please be aware, once a purchase is made, we can't cancel, as it begins processing immediately; however, once your product arrives to you, you may reach out to our support team to start the return process. Once you return your purchase, we can process a refund!

At By Angeline, we aim to deliver your purchase as quickly and efficiently as possible. Below is an overview of our shipping process and estimated delivery times.

Products Total Delivery Time or Actual Arrival Time = Processing Time + Transit Time

Processing or Handling Time:

Once your order is placed, it will undergo processing before shipment. Our dedicated team works diligently to ensure that your order is processed promptly and efficiently. Order processing typically takes 1 business day (Monday to Friday), but please allow additional time during peak seasons or holidays.

Transit Time:

Transit Time is 1 to 5 Business days (Monday to Friday)

Order Cut-Off Time:

Order Cut-Off Time- 5.00 PM (GMT+09:30) Australian Central Standard Time (Broken Hill)

Shipping Destinations: 

We currently offer shipping within Australia only.

Shipping Cost:

Free shipping on standard orders of $149 or over $149. If your order is under $149, you must pay a flat cost of $12.00

Delivery or Shipping Method:

We use Australia Post for delivery within Australia.

Pickup in Store:

We also offer in-store product pickup and delivery. In this section, we provide fully free shipping. Products are usually ready in 24 hours if any customer chooses pickup in store. For more information, please check the products page section and the checkout page section.

Tracking:

We offer tracking so you can follow its adventures until it reaches you.

Failed Delivery

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the package, the package will be returned to the sender (By Angeline) at the customer's expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items Not Received/Missing

If you experience a delivery that is lost/missing/undelivered, a claim will need to be made within 7 days.

Items Not Received But Tracking Shows Delivered

When making your purchase, please make sure that you specify the correct delivery address, as By Angeline takes no responsibility for missing parcels that have been sent to the wrong address or if requested to be left with a neighbor or an outbuilding.

 

Contact Information:

Email: info@byangeline.com.au

Phone Number: +61 490 680 981

Address: 4/5 Bermagui Cres, Buddina QLD 4575, Australia

Support: Monday to Friday, 8 am to 5 pm