FAQ


What does carat mean ?

Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

What if i need my ring resized ?

Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N and mens’ rings are a size R. If a ring needs to be resized, please visit us instore or contact us for a quote.


What does it mean when a pearl is 'cultured' and freashwater'?

Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

What does created mean?
 Some gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.

What does TDW mean ?

Total diamond weight of all of the diamonds set into the applicable product.

Do you offer Engraving?

Yes, we offer an instore engraving service. Please visit us instore or contact us for a quote.

How can i become a subscriber?
We invite you to register to become a ‘VIP’ on our homepage. You will then receive our regular newsletters, invites, special offers, birthday gifts and more.

Do you ship Internationally?

We don't ship internationally at present. 

Do you offer free shipping?

Yes, free shipping on standard orders of $150 or over $150. For more information, please see our Shipping Policy.

What is your return policy?

We provide an easy return policy. You have 14 days to return your product for a full refund or exchange if you're not happy with it. To learn more, please refer to our Return and Refund Policy.

Is the information I provide on your website secure?

Yes, we employ SSL encryption to ensure the security of all of your personal information. We won't save your credit card information, and we'll only use it once to complete your transaction. Private information about our customers is never kept on file!

What type of payment method do you accept?

We accept Visa, Mastercard, American Express, PayPal, Union Pay, Google  and Apple Pay.

How can I get in touch with customer service?

Our customer service representatives are reachable by phone, live chat, or email. Our knowledgeable and friendly crew will respond to any questions or concerns you may have within a couple of hours.

 

Contact Information:

Email: info@byangeline.com.au

Phone Number: +61 490 680 981

Address: 4/5 Bermagui Cres, Buddina QLD 4575, Australia

Support: Monday to Friday, 8 am to 5 pm